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Shoreview North Oaks Animal Hospital

Curb-Side Procedures

We will be implementing a car-side service protocol to minimize the exposure between humans in our hospital. Staff will be meeting clients in the parking area and clients will not be permitted to enter our premises with the exception of urgent end of life care situations. 

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Doctor Visits:

  • Clients will park on the east side of the building and call the office to notify the team of their arrival.

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  • A technician/assistant will call to go over information about your pet’s health and the details of the appointment. They will walk out into the parking lot to collect your pet. 

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  • The technician/assistant will escort your pet into the building and meet the doctor in the examination room. 

 

  • The doctor will examine your pet and determine a treatment plan. 

 

  • The doctor will call you to discuss a recommended treatment plan and associated costs. The team may direct you to stay in the parking lot, or leave for a short period. 

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  • The doctor will proceed with the treatment plan, per owner approval, in the same examination room. 

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  • Once diagnostics are complete, the doctor will call you to explain next steps, medications, etc.  and transfer to staff for invoicing. A credit card number over the phone is preferred but we are able to collect cash or a check. 

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  • We will bring your pet back to your car.

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  • The assistant will sterilize the exam room.

Tech Visits

  • Clients should call the office to notify the team of their arrival.

 

  • A technician/assistant will go over the details of the appointment and verify the health of your pet.

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  • A technician/assistant will pick-up your pet and proceed with the appointment. 

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  • Payment will be collected over the phone, and we will bring your pet back to your car.

Surgery Check-in & Check-out:

  • Clients should call the office to notify the team of their arrival.

 

  • A technician will pick-up your pet, go over the procedure, and you will sign authorization paperwork. We will call after the procedure to schedule a discharge time. 

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  • At discharge, you will call the clinic and provide payment over the phone. 

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  • The discharge tech or DVM will call you to discuss aftercare, and bring your pet back to your car.

Medication Refills

& Food Pick-up

  • Call ahead to make sure we have what your pet needs in stock, and that the refill is approved.

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  • You may pay over the phone at this time.

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  • Call the office when you arrive, and we will deliver the food or medication to your car. 

651-255-0071

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